Frequently Asked Questions

Frequently Asked Questions

Commonly Asked Questions

 

Q: Why hasn’t my order arrived yet?

A: We have warehouses in places like Italy, Australia, and more. Shipping itself can take a while as they are being transported over a long distance. The customs in each country also delay this process a bit. However, we guarantee you that you will receive your order within 4-16 weeks or we will issue a full refund.

 

Q: How do I install this light?

A: We wrote a helpful article right here on how to install our fixtures! [INSERT LINK HERE]

 

Q: Do you really actually donate to charity?

A: Yes; we are more than happy to even provide proof of it. 

 

Q: How long does it take to process my return?

A: Typically a day or two (after you send the package out) to process the return and another week for the refund to appear back to your original payment method.