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Frequently Asked Questions
Commonly Asked Questions
Q: Why hasn’t my order arrived yet?
A: We have warehouses in places like Italy, Australia, and more. Shipping itself can take a while as they are being transported over a long distance. The customs in each country also delay this process a bit. However, we guarantee you that you will receive your order within 4-16 weeks or we will issue a full refund.
Q: How do I install this light?
A: We wrote a helpful article right here on how to install our fixtures! [INSERT LINK HERE]
Q: Do you really actually donate to charity?
A: Yes; we are more than happy to even provide proof of it.
Q: How long does it take to process my return?
A: Typically a day or two (after you send the package out) to process the return and another week for the refund to appear back to your original payment method.